CUSTOMER CARE

Returns & refunds

Updated October 8, 2026

Proposed launch policy — no orders are currently accepted. These terms will be finalized before the store opens.

Change-of-mind returns

We propose accepting return requests within 30 calendar days after delivery for unused books in their original condition. Any included accessories must be returned together with the book. Please contact customer support before sending a return; approval will include the correct return address.

Return shipping

For a change-of-mind return, the customer would pay return shipping. Original shipping charges would not be refunded unless required by law. We recommend a tracked return service.

Damaged, defective, or incorrect orders

Please contact us as soon as you notice a problem, preferably within 7 days of delivery, with your order number and photos of the item and packaging. This reporting preference does not limit your legal rights. We would arrange an appropriate replacement or refund and cover necessary return shipping for our error or a defective item.

Refunds

After a return is received and inspected, we propose notifying you and issuing approved refunds to the original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund.

Cancellations and exchanges

Contact us promptly to request cancellation before dispatch. Once shipped, the return process applies. We do not currently offer exchanges; an eligible return and a separate purchase would be the proposed approach.

Other retailers

If you purchase from another retailer, their return process and policies apply. Nothing in this policy removes rights or remedies available under applicable law.