CUSTOMER CARE

Shipping policy

Updated October 8, 2026

Proposed launch policy — orders and preorders are closed. Shipping regions, rates, and processing times are not finalized.

Shipping availability

We plan to begin with U.S. shipping. Available destinations and any exclusions will be confirmed before checkout opens.

Costs and delivery estimates

Shipping costs and applicable taxes will be shown before payment. Each available product will show an estimated dispatch window. Carrier transit estimates are separate from order processing and are not guaranteed arrival dates.

Tracking and delivery

When a shipment includes tracking, we plan to send the tracking details after dispatch. Please check your delivery address before submitting an order. Contact support promptly if an address needs correcting; changes may not be possible once an order ships.

Delays or missing packages

If we cannot ship within the stated timeframe, we will notify you of the revised estimate and offer cancellation and a refund where required. If tracking shows a problem or your package is missing, contact support so we can investigate with the carrier.

Damaged or incorrect items

Keep the packaging and contact us with your order number and photos. Our returns and refunds policy explains the proposed remedy.

Preorders and international shipping

Neither is available now. Any future preorder will state its expected shipment timing and cancellation terms before payment. International costs and import requirements will be disclosed if international shipping is offered.